Shipping policy

SHIPPING POLICY

Last updated: October 6, 2026

1. Shipping zones

We ship to Spain and to the other countries available at checkout. If your country appears when you complete your order, we can ship your KELZA Pulse to you.

2. Order preparation

Order preparation is included in the delivery times shown below.

3. Delivery methods and times

- Standard shipping: FREE. Estimated delivery in business days, depending on destination: Spain and the rest of the EU, 5-9 days; Portugal, 6-8 days; United States and Philippines, 5-8 days; other countries, 7-12 days.

Delivery times are counted from payment confirmation and are estimates. During periods of high demand (Black Friday, Christmas) or for reasons beyond our control (strikes, carrier incidents, weather conditions) they may be delayed.

4. Order tracking

When your order ships, you will receive an email with the tracking number so you can check where your package is at any time. Please note that tracking can take 24 to 72 hours to show movement.

5. Duties and taxes

Our prices include applicable taxes. For shipments within the European Union, import VAT has already been paid and you will not have to pay any additional charge when you receive your order.

If, in any exceptional case, customs or the carrier asks you for a payment, do not pay it and write to us at soporte@kelza.store: we will handle it.

6. Delivery address

Please check that the shipping address is correct before completing your purchase. If you notice a mistake, write to us as soon as possible at soporte@kelza.store. If the order has already shipped, we will not be able to change it. If a package is returned to us because of an incorrect or incomplete address, the new shipment will be at the customer's expense.

7. Delayed, lost or damaged orders

If your order exceeds the maximum estimated delivery time, write to us at soporte@kelza.store and we will investigate it with the carrier.

If the package is lost or arrives damaged, we will send you a new one or refund the full amount, at no cost to you. If the package arrives damaged, please send us a photo of the packaging and the product within 48 hours of receipt.

8. Contact

Holder: Adrian Aguado Patrizi

Tax ID (NIF): 53565087L

Address: Calle Cibeles 30, Torrejón de Ardoz (Madrid)

Email: soporte@kelza.store